What to do right now
Each scenario below is authored by the specialist on duty. Follow these steps while you come in.
Dr. Margaret Osei
Dental Trauma & Replantation
Knocked-Out Tooth
The 60-minute window that saves the tooth
Do This Now
Pick it up by the crown — never the root.
Rinse gently with milk or saline, not tap water.
Tuck it between your cheek and gum, or into a glass of milk.
Call us. You have 60 minutes for the best chance of replantation.
What We Do
Dr. Osei will reimplant and splint the tooth in under 30 minutes using a flexible Titanium trauma splint — the same protocol used in hospital emergency departments.
Time matters: Every 15 minutes outside the socket reduces replantation success by ~20%. Call before you drive.
Dr. Rafael Castillo
Abscess & Infection Control
Abscess or Swelling
Infection that spreads — fast
Do This Now
Do not apply heat — it accelerates bacterial spread.
Cold compress outside the cheek, 10 minutes on, 10 off.
Ibuprofen 400 mg if you can take NSAIDs — reduces inflammation.
Do not pop or press the swelling.
What We Do
Dr. Castillo will diagnose via digital X-ray, drain the abscess under local anesthetic, and prescribe targeted antibiotics — all within a single visit.
Time matters: Untreated dental abscesses can spread to the jaw, neck, or airway. If swelling is closing your eye or throat, go to an ER — then call us to coordinate.
Dr. Priya Nair
Restorations & Crown Repair
Broken Crown or Restoration
The presentation is in two hours. We know.
Do This Now
Keep the fragment — we may be able to rebond it.
Dental wax (pharmacies carry it) over any sharp edge.
Avoid temperature extremes on the exposed tooth.
Don't skip the visit — exposed dentin is vulnerable.
What We Do
Dr. Nair will assess and rebond, recement, or provide a same-day provisional crown using chair-side CAD/CAM milling — no lab wait, no second visit.
Time matters: An exposed tooth without its crown can fracture further or develop sensitivity within hours. Bring the fragment.
Dr. James Whitmore
Post-Surgical Complications
Post-Surgical Complication
Dry socket, bleeding, or swelling after extraction
Do This Now
Bite firmly on a clean gauze pad for 20 minutes.
No straws, no smoking — negative pressure dislodges the clot.
Slight oozing is normal; bright red blood flowing freely is not.
Dry socket pain peaks day 3–4 post-extraction.
What We Do
Dr. Whitmore will irrigate and pack dry socket with medicated dressing for immediate relief, reassess the surgical site, and adjust your post-op protocol.
Time matters: Post-op complications are treatable — but they don't resolve on their own. The sooner we see you, the simpler the fix.
They came in hurting.
They left whole.
94%
Seen within 90 min of call
4.9★
Average patient rating
12k+
Emergency cases resolved
24/7
Always answered
Linda Kowalski
Downtown, 2:18 AM
“My son fell off his bike and his front tooth was in my hand. I called Relief at 2 AM and Dr. Osei had it back in his mouth before sunrise. He's 9. He still has his tooth.”
Marcus Delacroix
Financial District
“Crown popped off at 7 AM before a board meeting. Dr. Nair had a provisional on within 45 minutes. Nobody knew. That's the kind of calm you need when everything else is on fire.”
Sunita Patel
Midtown
“I'd been in pain for two days thinking it would pass. The swelling reached my cheek on a Sunday. Relief answered, saw me within an hour, and I slept through the night for the first time in 48 hours.”
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